Refund policy

RETURNS & EXCHANGES 

We offer easy returns & exchanges on all orders only if product is damaged.

 To return an item, please contact us within 24 hour and send us proof photos of products and we will generate a return authorization for you.


Unboxing video must required.

Returns are only accepted for items purchased directly from our website.

The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like.

Please contact us with your order number and we will create a return authorization for your previous item.

We have a 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

- NO RETURNS WILL BE ACCEPTED FOR FITTING ISSUE OR QUALITY OR PERSONAL PREFERENCES. We publish all the details in our products in product description.

- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION

- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN

Our 1-day replacement policy is applicable only to the following cases:

  • Wrong Item Received - must be verified via unboxing video
  • Defective or Damaged item received - must be verified via unboxing video

The following cases will NOT be eligible under our 1-day replacement policy:

  • Any item that has been damaged or washed by customer.
  • Any item not sent in its original packaging along with the original box and inserts.
  • Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

REFUNDS 

Once we receive the return order, it will take 3-5 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us at info@estorebird.com.


INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at estorebird.com.

The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.


CANCELLATIONS 

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.